Frequently Asked Questions
Most frequent questions and answers
Order
How do I place my order?
Please follow these steps to place an order
Browse through our catalogue of products until you find something that suits you, choose the relevant size (please refer to the size chart and find the correct size) and click on the ‘Add to Cart’ button. You can add multiple products to your cart.
Once you are done filling your cart, you can proceed to checkout. Fill your shipping address, select the desired mode of payment and confirm your order.
How will I get confirmation that my Order is placed successfully?
We’ll send an email with your order information to confirm as soon as we receive your order. We’ll send you another email as soon as we ship your product. Now, that you have done your part, leave the rest to us. Your awesome product is about to arrive in just a few days.
I used Net Banking/Debit Card/ Credit Card to pay for my order. The order was not successful but my money got deducted. What really happened with my money?
Please check with your bank account first whether the money was deducted or not. If your account was debited after a payment failure the amount should be credited back to your account usually within 7 days.
Feel free to contact us at care@derniercristore.com for any kind of assistance
Shipping and delivery
Do you ship throughout India?
Currently, we are shipping only to the state of Uttar Pradesh. But we plan to expand very fast and will ship throughout India very soon!
Do you levy shipping charges?
We charge an amount of Rs.50 on orders below Rs.500. All orders above Rs.500 are free of any delivery charges.
Return Policy
- All the products purchased from derniercristore.com are eligible for returns
- An order can be returned within 15 days of the delivery date.
- The product being returned must be in unused condition with packaging and tags intact
- Since we do not have a pickup facility yet you have to ship the product being returned to us in properly packed condition at the following address
IIM Lucknow, Prabandh NagarOff Sitapur Road , Lucknow – 226013
We will refund you a maximum amount of Rs.50 for your courier charges
Please drop us a mail at care@derniercristore.com regarding your issue before you return the product.
- Once we have checked the product and assessed its condition we will initiate a refund to a bank account provided by you within 5 days of the receipt of the product.
- The amount refunded will be based on the price of the product at the time of purchase. Changes in price thereafter will not be considered.
Payment
Is there any extra charge for COD?
Absolutely not. You pay the exact amount that has been listed on the product page.
Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is borne by derniercristore.com. You pay only the amount you see in your order summary.
Why am I not getting COD option in my payment page?
It means COD facility is not serviceable by our courier partners at your postal code. However, you can always opt for other payment methods including Net Banking/Debit Card.
What should I do if my payment fails?
In that case please check
If the information you entered including account details, billing address, and password (for net banking) was accurate; and your Internet connection is not disrupted during the process
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. For, any further clarification, you can email us on care@derniercristore.com
Is it safe to shop online if I make payment using net banking, Debit card or Credit Card or Wallet?
All the Debit Card, Credit Card and Net Banking transactions are processed over a secure encrypted connection using the best SSL certificate so you will be able to buy safely and securely.
Refund Policy
I haven’t received my refund yet. What should I do?
We update our customers via email as soon as we initiate the refund procedure. Kindly check your email
If we’ve emailed you about initiating the refund procedure, kindly wait for the process to be completed.
For any other query please feel free to contact us at care@derniercristore.com
What are the terms and conditions for refund?
You can ask for a refund against any of your orders within 15 days of its date of delivery. Just drop us a mail at care@derniercristore.com.
All online refunds will be credited to a bank account provided by you.
The amount credited on return will be based on the price of the product at the time of purchase. Any change in the product price thereafter will not be considered.
How long does the online refund procedure take?
The online refund procedure will be initiated within 24 hours after we have received your product.
What are the rules for refunding courier charges?
Since we do not have a pickup facility yet you have to ship the product being returned to us.
We will refund you a maximum amount of Rs.50 for your courier charges
Miscellaneous
Do you take bulk orders/ customise products?
Yes, we do. You can mail us with your order and design details at contact@derniercristore.com. We’ll work out a discount for you, depending on your quantity.
What do I do if I forgot my password?
Just click on ‘Forget password’ and we will send you a link to reset you password to your registered email id.
Is there any option to try the product before buying it?
Since we only sell online, there is no try and buy option available. However, in order to assist you in picking the right size, we have a size chart with body measurements on our product pages. For any queries, please write to us at contact@derniercristore.com.
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for any other products you want to buy.
